How To Fix T5121 - Work center settings must be completed

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 121

• Message text: Work center settings must be completed

What causes this issue?

You have created a temporary work center and therefore created the
conditions required for an administrator to maintain your work center.
The settings are not yet complete. They must be completed by you or by
an administrator.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you have the required authorization, call the extended settings for
SAPphone, select 'Work center' and enter a telephony server and the
type of support required (for incoming and/or outgoing calls).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5121 - Work center settings must be completed ?

  The SAP error message T5121, "Work center settings must be completed," typically occurs when there are incomplete or missing configurations for a work center in the SAP system. This error is often encountered in the context of production planning and control, where work centers are essential for defining where operations take place.
  Cause:
  The error can arise due to several reasons, including:
  
  Incomplete Work Center Data: Required fields in the work center master data may not be filled out. This includes settings related to capacity, scheduling, and costing.
  Missing Assignments: The work center may not be assigned to a relevant production resource or may lack necessary links to other master data.
  Configuration Issues: There may be issues with the configuration of the work center in the system, such as missing parameters or incorrect settings.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or edit the work center settings.
  
  Solution:
  To resolve the T5121 error, follow these steps:
  
  
  Check Work Center Configuration:
  
  Go to the work center transaction (e.g., CR01 for creating a work center or CR02 for changing it).
  Ensure that all mandatory fields are filled out, including:
  
  Basic data (name, description, etc.)
  Capacity data (available capacity, formulas, etc.)
  Costing data (cost center, activity types, etc.)
  Scheduling data (standard values, shift patterns, etc.)
  
  
  
  
  
  Review Assignments:
  
  Ensure that the work center is properly assigned to the relevant production resources and that it is linked to the necessary routing or production orders.
  
  
  
  Check for Missing Data:
  
  Verify if there are any missing entries in related tables or master data that the work center relies on.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify work center settings. This can be checked with the security team or by reviewing user roles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific details on required fields and settings for work centers.
  
  
  
  Testing:
  
  After making the necessary changes, test the work center by attempting to create or modify a production order or routing that uses the work center.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CR01 (Create Work Center)
  CR02 (Change Work Center)
  CR03 (Display Work Center)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to work center configurations.
  
  
  Training and Documentation: Consider reviewing SAP training materials or documentation related to production planning and work center management for a deeper understanding of the configuration process.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the T5121 error in SAP.