How To Fix T5064 - Specify telephone number and telephony server

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 064

• Message text: Specify telephone number and telephony server

What causes this issue?

A telephone number and a telephony server must be assigned for each
work center.

System Response

Support for inbound and outbound calls cannot be activated on this work
center. Activation flags may have been deleted.

How to fix this error?

Enter the extension number for the work center and select a server
using possible entries help.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5064 - Specify telephone number and telephony server ?

  The SAP error message T5064 ("Specify telephone number and telephony server") typically occurs in the context of SAP's telephony integration, particularly when trying to set up or use telephony features within the SAP system. This error indicates that the system requires a telephone number and a telephony server to be specified for the operation you are attempting to perform.
  Cause:
  
  Missing Configuration: The telephony server or telephone number has not been configured in the relevant settings.
  Incomplete User Profile: The user profile may not have the necessary telephony information filled out.
  Telephony Integration Not Set Up: The telephony integration may not be properly set up in the SAP system.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user profile settings in SAP (transaction code SU01).
  Ensure that the telephone number and telephony server are specified in the user’s communication data.
  
  
  
  Configure Telephony Server:
  
  Access the telephony integration settings (transaction code SPRO).
  Navigate to the relevant configuration for telephony and ensure that a telephony server is defined and active.
  Make sure that the telephony server is correctly configured to handle calls.
  
  
  
  Specify Telephone Number:
  
  If you are using a specific transaction or application that requires a telephone number, ensure that you enter a valid telephone number in the required field.
  
  
  
  Check Telephony Integration:
  
  Ensure that the telephony integration is correctly set up in the SAP system. This may involve checking the connection to the telephony server and ensuring that all necessary components are installed and configured.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for telephony integration for specific instructions on how to set up and configure the telephony server and user profiles.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Telephony Integration Documentation: Review the official SAP documentation on telephony integration for detailed configuration steps and requirements.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the T5064 error and successfully configure the telephony features in your SAP system.