How To Fix T0769 - 'E-Mail' is not crossed

SAP Error Message - Details

• Message type: E = Error

• Message class: T0 - General Treasury

• Message number: 769

• Message text: 'E-Mail' is not crossed

What causes this issue?

There are inconsistencies between the leading correspondence medium and
the selection of correspondence media:
The leading correspondence medium is not defined as an output medium
(not selected).

How to fix this error?

For the leading correspondence medium, choose one that is
defined/selected, or change the setting for the leading medium
<ZH>before</> you reset the selection of this correspondence medium.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T0769 - 'E-Mail' is not crossed ?

  The SAP error message T0769, which states "'E-Mail' is not crossed," typically relates to issues with email notifications or settings within the SAP system. This error can occur in various contexts, such as when trying to send emails from SAP or when configuring email settings for notifications.
  Cause:
  
  Email Configuration Issues: The email settings in the SAP system may not be properly configured. This includes SMTP settings, email addresses, or other related parameters.
  Missing or Incorrect Email Address: The recipient's email address may be missing or incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  System Settings: The system may not be set up to allow email notifications for certain transactions or events.
  
  Solution:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the email server settings are correct and that the connection to the email server is functioning.
  
  
  
  Verify Recipient Email Address:
  
  Check the email address of the recipient to ensure it is correctly formatted and valid.
  If the email address is stored in a master record (like a vendor or customer), verify that it is correctly maintained.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to send the email has the necessary authorizations. This may involve checking roles and profiles assigned to the user.
  
  
  
  Check System Settings:
  
  Review the settings for the specific transaction or event that is trying to send the email. Ensure that email notifications are enabled for that context.
  
  
  
  Test Email Sending:
  
  Use the transaction SOST to check the status of sent emails. This can help identify if the email was queued, sent, or failed.
  You can also perform a test email sending from SCOT to ensure that the email functionality is working.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: SAPconnect Send Requests
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email settings and troubleshooting email issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.