How To Fix SWF_FLEX_RUN067 - Send mail template '&1' failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_FLEX_RUN - Workflow: Runtime Errors

• Message number: 067

• Message text: Send mail template '&1' failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_FLEX_RUN067 - Send mail template '&1' failed ?

  The SAP error message SWF_FLEX_RUN067 indicates that there was a failure in sending an email using a specified mail template. This error typically occurs in the context of SAP Workflow when the system attempts to send an email notification but encounters an issue.
  Causes:
  
  Missing Mail Template: The specified mail template (&1) may not exist in the system or may not be correctly configured.
  Incorrect Configuration: The email settings in the SAP system (such as SMTP configuration) may not be set up correctly.
  Authorization Issues: The user or the workflow may not have the necessary authorizations to send emails.
  Technical Issues: There could be underlying technical issues, such as network problems or issues with the email server.
  Invalid Recipient: The recipient's email address may be invalid or not properly formatted.
  
  Solutions:
  
  
  Check Mail Template:
  
  Verify that the mail template specified in the error message exists in the system.
  Ensure that the template is correctly configured and active.
  
  
  
  Review SMTP Configuration:
  
  Check the SMTP settings in transaction SCOT to ensure that the email server is correctly configured.
  Test the SMTP connection to ensure that the SAP system can communicate with the email server.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the workflow has the necessary authorizations to send emails.
  Review the roles and profiles assigned to the user.
  
  
  
  Validate Recipient Addresses:
  
  Check the recipient email addresses for correctness and ensure they are properly formatted.
  If the email is being sent to multiple recipients, ensure that all addresses are valid.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that the email notification step is correctly set up.
  Look for any conditions or rules that might prevent the email from being sent.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the failure.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails and see if there are any failed emails that can provide more insight.
  You can also try sending a test email from the SAP system to verify that the email functionality is working.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Send Requests
  SWDD: Workflow Builder
  SLG1: Application Log
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues related to email sending in workflows.
  
  
  By following these steps, you should be able to identify the cause of the SWF_FLEX_RUN067 error and implement a solution to resolve it.