How To Fix SUSR_CERT068 - Error occurred during access to the database in index &1 (Code &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 068

• Message text: Error occurred during access to the database in index &1 (Code &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT068 - Error occurred during access to the database in index &1 (Code &2) ?

  The SAP error message SUSR_CERT068 indicates that there was an issue accessing the database related to a specific index. This error typically arises in the context of user management or security, particularly when dealing with certificates or user authentication.
  Cause:
  The error can be caused by several factors, including:
  
  Database Issues: There may be a problem with the database itself, such as corruption, unavailability, or misconfiguration.
  Index Problems: The specific index mentioned in the error message may be corrupted or not properly maintained.
  Authorization Issues: The user or process attempting to access the database may not have the necessary permissions.
  System Configuration: There may be configuration issues within the SAP system that affect database access.
  Network Issues: If the database is hosted on a different server, network connectivity issues could also lead to this error.
  
  Solution:
  To resolve the SUSR_CERT068 error, you can take the following steps:
  
  Check Database Status: Ensure that the database is up and running without any issues. You can check the database logs for any errors or warnings.
  Rebuild Index: If the error is related to a specific index, you may need to rebuild or reorganize that index. This can often be done through database administration tools or SQL commands.
  Review Authorizations: Verify that the user or process has the necessary authorizations to access the database and the specific index.
  Check System Configuration: Review the SAP system configuration settings related to database connections and ensure they are correctly set up.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  Database Maintenance: Perform regular database maintenance tasks, such as updating statistics and checking for consistency.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to SUSR_CERT068 for specific patches or updates that may resolve the issue.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary) to check the structure of the index or SE14 (Database Utility) to manage database objects.
  Logs: Check the system logs (transaction SM21) and the developer traces (transaction ST22) for additional error messages that may provide more context.
  
  By following these steps, you should be able to diagnose and resolve the SUSR_CERT068 error effectively.