How To Fix SUI_SUPPORT004 - The scan for &1 in client &2 is not active

SUI_SUPPORT004 - Overview

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 004

• Message text: The scan for &1 in client &2 is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT004 - The scan for &1 in client &2 is not active ?

  The SAP error message SUI_SUPPORT004 indicates that a scan for a specific object (denoted by &1) in a particular client (denoted by &2) is not active. This error typically arises in the context of SAP's Support Package Manager or during the application of support packages, where the system is trying to check for specific objects or components that need to be updated or scanned.
  
  Cause:
  
  Inactive Scan Configuration: The scan for the specified object may not be configured or activated in the system.
  Client-Specific Settings: The client you are working in may not have the necessary settings or configurations to perform the scan.
  Missing Authorizations: The user may not have the required authorizations to perform the scan in the specified client.
  Technical Issues: There may be underlying technical issues or inconsistencies in the system that prevent the scan from being active.
  
  
  Solution:
  
  
  Activate the Scan:
  
  Go to transaction SUI (Support Package Manager).
  Check the configuration settings for the scan