How To Fix SUI_SUPPORT004 - The scan for &1 in client &2 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 004

• Message text: The scan for &1 in client &2 is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT004 - The scan for &1 in client &2 is not active ?

  The SAP error message SUI_SUPPORT004 indicates that a scan for a specific object (denoted by &1) in a particular client (denoted by &2) is not active. This error typically arises in the context of SAP's Support Package Manager or during the application of support packages, where the system is trying to check for specific objects or components that need to be updated or scanned.
  Cause:
  
  Inactive Scan Configuration: The scan for the specified object may not be configured or activated in the system.
  Client-Specific Settings: The client you are working in may not have the necessary settings or configurations to perform the scan.
  Missing Authorizations: The user may not have the required authorizations to perform the scan in the specified client.
  Technical Issues: There may be underlying technical issues or inconsistencies in the system that prevent the scan from being active.
  
  Solution:
  
  
  Activate the Scan:
  
  Go to transaction SUI (Support Package Manager).
  Check the configuration settings for the scan related to the object in question.
  Ensure that the scan is activated for the specified client.
  
  
  
  Check Client Settings:
  
  Verify that the client settings allow for the scan to be performed.
  You may need to consult with your SAP Basis team to ensure that the client is properly configured.
  
  
  
  User Authorizations:
  
  Ensure that the user executing the scan has the necessary authorizations. You may need to check the roles and profiles assigned to the user.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that need to be applied.
  
  
  
  System Logs:
  
  Review system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SUI, SPAM, and SAINT for managing support packages and add-ons.
  SAP Documentation: Refer to the official SAP documentation for detailed guidance on managing support packages and troubleshooting related issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message SUI_SUPPORT004 and successfully perform the necessary scans in your SAP environment.