How To Fix /STTPEC/INT_MSG002 - An unknown error occured. Please contact SAP support

SAP Error Message - Details

• Message type: E = Error

• Message class: /STTPEC/INT_MSG -

• Message number: 002

• Message text: An unknown error occured. Please contact SAP support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /STTPEC/INT_MSG002 - An unknown error occured. Please contact SAP support ?

  The SAP error message /STTPEC/INT_MSG002 An unknown error occurred. Please contact SAP support is a generic error message that indicates an unexpected issue has occurred within the SAP system. This type of error can arise from various underlying causes, and it typically does not provide specific details about the problem, making it challenging to diagnose.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the system settings or parameters.
  Data Inconsistencies: Corrupted or inconsistent data in the database can lead to unexpected behavior.
  System Bugs: There may be bugs in the SAP software or in custom code that is being executed.
  Authorization Problems: Insufficient permissions for the user executing the transaction or process.
  Network Issues: Problems with network connectivity or communication between different SAP components.
  Performance Issues: System performance problems, such as timeouts or resource exhaustion.
  
  Suggested Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any related error messages that could provide more context.
  Reproduce the Error: Try to reproduce the error in a test environment to gather more information about the conditions under which it occurs.
  Review Configuration: Verify the configuration settings related to the process or transaction that triggered the error.
  Data Consistency Check: Run consistency checks on the relevant data to identify any issues.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that led to the error.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes or patches that may address the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, gather all relevant information (error logs, transaction codes, user details) and contact SAP Support for assistance.
  
  Related Information:
  
  SAP Support Portal: Use the SAP Support Portal to search for known issues, patches, and updates related to your specific SAP version.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for the specific module or functionality you are working with to ensure you are following best practices.
  
  Since this error is generic, the resolution may vary based on the specific context in which it occurs. Therefore, thorough investigation and analysis are essential to pinpoint the exact cause and implement an appropriate solution.