How To Fix /STMC/CR_MSG674 - We're sorry, the help document is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /STMC/CR_MSG -

• Message number: 674

• Message text: We're sorry, the help document is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /STMC/CR_MSG674 - We're sorry, the help document is not available ?

  The SAP error message /STMC/CR_MSG674 indicating "We're sorry, the help document is not available" typically occurs when a user attempts to access a help document or resource that is either missing, not properly configured, or not available in the system.
  Causes:
  
  Missing Help Document: The specific help document that the system is trying to access may not exist in the SAP system.
  Authorization Issues: The user may not have the necessary permissions to view the help document.
  Configuration Issues: The help documentation may not be properly configured in the system, leading to it being inaccessible.
  System Updates or Changes: Recent updates or changes to the SAP system may have affected the availability of help documents.
  
  Solutions:
  
  Check Document Availability: Verify if the help document exists in the system. You can do this by checking the relevant transaction or help area.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the help documents. This may involve checking user roles and permissions.
  System Configuration: If you have access, check the configuration settings related to help documentation in the SAP system. This may involve looking into the SAP GUI settings or the specific module settings.
  Contact SAP Support: If the document is supposed to be available and you cannot resolve the issue, consider reaching out to SAP support for assistance. They can provide insights into whether the document is indeed missing or if there are other underlying issues.
  Check for Updates: Ensure that your SAP system is up to date, as updates may include fixes for issues related to help documentation.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP Notes often provide solutions or workarounds for specific problems.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for the specific module or area you are working in, as it may provide alternative resources or guidance.
  
  If you continue to experience issues, providing specific details about the context in which the error occurs can help in diagnosing the problem more effectively.