How To Fix START_MESSAGES021 - Connection to HCP failed. Contact your System Administrator.

SAP Error Message - Details

• Message type: E = Error

• Message class: START_MESSAGES -

• Message number: 021

• Message text: Connection to HCP failed. Contact your System Administrator.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message START_MESSAGES021 - Connection to HCP failed. Contact your System Administrator. ?

  The SAP error message "START_MESSAGES021 Connection to HCP failed. Contact your System Administrator." typically indicates that there is an issue with the connection to the SAP HANA Cloud Platform (HCP). This can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between your SAP system and the HCP.
  Configuration Errors: Incorrect configuration settings in the SAP system or HCP can lead to connection failures.
  Authentication Problems: Issues with user credentials or authentication methods can prevent successful connections.
  Service Availability: The HCP service may be down or experiencing issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to HCP.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection is stable and that there are no interruptions.
  Use tools like ping or traceroute to test connectivity to the HCP endpoint.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in your SAP system for connecting to HCP.