How To Fix START_MESSAGES021 - Connection to HCP failed. Contact your System Administrator.

SAP Error Message - Details

• Message type: E = Error

• Message class: START_MESSAGES -

• Message number: 021

• Message text: Connection to HCP failed. Contact your System Administrator.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message START_MESSAGES021 - Connection to HCP failed. Contact your System Administrator. ?

  The SAP error message "START_MESSAGES021 Connection to HCP failed. Contact your System Administrator." typically indicates that there is an issue with the connection to the SAP HANA Cloud Platform (HCP). This can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between your SAP system and the HCP.
  Configuration Errors: Incorrect configuration settings in the SAP system or HCP can lead to connection failures.
  Authentication Problems: Issues with user credentials or authentication methods can prevent successful connections.
  Service Availability: The HCP service may be down or experiencing issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to HCP.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection is stable and that there are no interruptions.
  Use tools like ping or traceroute to test connectivity to the HCP endpoint.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in your SAP system for connecting to HCP. This includes checking the destination settings in the SAP Cloud Connector or any relevant configuration in the SAP system.
  Ensure that the HCP URL, port, and other parameters are correctly set.
  
  
  
  Validate User Credentials:
  
  Check that the user credentials used for the connection are correct and have the necessary permissions.
  If using OAuth or other authentication methods, ensure that the tokens or keys are valid.
  
  
  
  Check HCP Service Status:
  
  Visit the SAP HCP status page or relevant support channels to check if there are any ongoing issues with the HCP service.
  
  
  
  Firewall and Security Settings:
  
  Review firewall settings to ensure that they allow traffic to and from the HCP.
  Consult with your network/security team to ensure that there are no restrictions in place.
  
  
  
  Consult Logs:
  
  Check the logs in your SAP system for more detailed error messages that may provide additional context about the connection failure.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on configuring connections to HCP.
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and what solutions they found.
  Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the connection issue to the HCP.