How To Fix SRV016 - Actual price entered with outline &1 is ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: SRV - Service specific messages

• Message number: 016

• Message text: Actual price entered with outline &1 is ignored

What causes this issue?

The system ignores the entered actual price (ACTUAL_PRICE) with outline
because the system recalculates it internally. The actual price is
relevant for purchase orders (POs).

System Response

The system will display an information message to the user and
recalculate the actual price at outline level.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRV016 - Actual price entered with outline &1 is ignored ?

  The SAP error message SRV016 indicates that the actual price entered for a service item (identified by the outline number &1) is being ignored. This typically occurs in the context of service procurement or service management within SAP, particularly when dealing with service entry sheets or service orders.
  Cause:
  The error can be caused by several factors, including:
  
  
  Price Determination Issues: The system may have a predefined price for the service in the outline agreement or contract, and the actual price entered does not match this predefined price.
  
  
  Service Master Data: The service master data may not be correctly maintained, leading to discrepancies in pricing.
  
  
  Outline Agreement Conditions: If the outline agreement has specific conditions or pricing agreements that do not align with the entered price, the system will ignore the actual price.
  
  
  Configuration Settings: There may be configuration settings in the pricing procedure that dictate how prices are determined and whether actual prices can override predefined prices.
  
  
  Solution:
  To resolve the SRV016 error, consider the following steps:
  
  
  Check Outline Agreement: Review the outline agreement or contract associated with the service. Ensure that the actual price you are trying to enter is consistent with the agreed-upon price.
  
  
  Verify Service Master Data: Ensure that the service master data is correctly maintained, including pricing information.
  
  
  Review Pricing Conditions: Check the pricing conditions in the outline agreement. If there are specific conditions that need to be met, ensure that the actual price aligns with these conditions.
  
  
  Consult Configuration Settings: If you have access to configuration settings, review the pricing procedure to ensure that it allows for actual prices to be entered and that there are no restrictions preventing this.
  
  
  Use Correct Transaction: Ensure that you are using the correct transaction for entering service prices. Sometimes, using the wrong transaction can lead to such errors.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on pricing procedures and service management.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME22N (Change Purchase Order), ML81N (Service Entry Sheet), and ME31K (Create Outline Agreement).
  SAP Notes: Check for any SAP Notes related to the SRV016 error for specific patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the cause of the SRV016 error and implement a suitable solution.