How To Fix SRT_LOGGING011 - Communication failure in remote call to client "&1" destination "&2": &3

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_LOGGING -

• Message number: 011

• Message text: Communication failure in remote call to client "&1" destination "&2": &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_LOGGING011 - Communication failure in remote call to client "&1" destination "&2": &3 ?

  The SAP error message SRT_LOGGING011 indicates a communication failure during a remote call to a client. This error typically occurs in scenarios involving SAP's web services or when using the SAP Process Integration (PI) or Process Orchestration (PO) components. The message provides details about the client and the destination involved in the failed communication.
  Cause
  The error can be caused by several factors, including:
  
  Network Issues: There may be network connectivity problems between the SAP system and the remote client or service.
  Configuration Errors: The destination configuration in the SAP system (e.g., RFC destination, HTTP destination) may be incorrect or incomplete.
  Service Unavailability: The remote service or client may be down or not reachable.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the systems.
  Authentication Issues: There may be issues with the credentials used to authenticate the connection to the remote client.
  Timeouts: The request may be timing out due to long processing times or network delays.
  
  Solution
  To resolve the SRT_LOGGING011 error, you can take the following steps:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the remote client. You can use tools like ping or telnet to test connectivity to the destination.
  
  
  
  Verify Destination Configuration:
  
  Go to transaction SM59 (for RFC destinations) or SOAMANAGER (for web service destinations) and check the configuration of the destination. Ensure that the settings (such as the URL, port, and authentication method) are correct.
  
  
  
  Check Service Availability:
  
  Verify that the remote service is up and running. You can try accessing the service directly using a web browser or a tool like Postman.
  
  
  
  Review Firewall Settings:
  
  Check if there are any firewall rules that might be blocking the communication. Ensure that the necessary ports are open for communication.
  
  
  
  Examine Authentication Credentials:
  
  Ensure that the credentials used for authentication (if applicable) are correct and have the necessary permissions to access the remote service.
  
  
  
  Increase Timeout Settings:
  
  If the issue is related to timeouts, consider increasing the timeout settings in the destination configuration.
  
  
  
  Check Logs for More Details:
  
  Review the SAP application logs (transaction SLG1) and the communication logs for more detailed error messages that can provide additional context.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SM59: For managing RFC destinations.
  SOAMANAGER: For managing web service configurations.
  SLG1: For viewing application logs.
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to this error.
  
  
  Documentation: Refer to the official SAP documentation for more information on configuring web services and troubleshooting communication issues.
  
  
  By following these steps, you should be able to identify and resolve the cause of the SRT_LOGGING011 error in your SAP environment.