How To Fix SRT_CORE265 - Compensate message failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 265

• Message text: Compensate message failed

What causes this issue?

The Task Watcher (TW) used for Tentative Update and Compensate or
Confirm (TU<(>&<)>C/C) couldn't process this compensate message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Click "Task Watcher Status" to run transaction TWADMIN for doing further
analysis.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE265 - Compensate message failed ?

  The SAP error message SRT_CORE265: Compensate message failed typically occurs in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when there is an issue with the compensation mechanism for a message that has already been processed. This error indicates that the system was unable to compensate for a previously processed message, which can happen for various reasons.
  Causes:
  
  Message Processing Failure: The original message may have failed during processing, and the system is trying to compensate for that failure.
  Compensation Logic Issues: There may be issues in the compensation logic defined in the integration process, such as missing or incorrect configurations.
  Database or Connectivity Issues: Problems with database connections or other system resources can prevent the compensation from being executed successfully.
  Timeouts: If the compensation process takes too long, it may time out and result in this error.
  Inconsistent State: The system may be in an inconsistent state due to previous errors, making it difficult to perform compensation.
  
  Solutions:
  
  Check Logs: Review the application logs and the message monitoring tools in SAP PI/PO to identify the root cause of the failure. Look for any related error messages that can provide more context.
  Review Compensation Logic: Ensure that the compensation logic is correctly implemented and that all necessary steps are defined. Check for any missing configurations or incorrect mappings.
  Database and Connectivity Checks: Verify that the database and any external systems are accessible and functioning correctly. Check for any connectivity issues that may be affecting the compensation process.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the compensation process.
  Manual Compensation: If automatic compensation fails, you may need to manually handle the compensation for the affected message. This could involve reprocessing the original message or taking corrective actions based on business requirements.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP PI/PO you are using for any known issues or patches that may address this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or recommendations related to the SRT_CORE265 error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Monitoring Tools: Utilize SAP monitoring tools like the Integration Engine or Message Monitoring to track message flows and identify where the failure occurs.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.