How To Fix /SRMSMC/BP_UI_MSG064 - Close the window (do not reject) and process the work item again

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/BP_UI_MSG -

• Message number: 064

• Message text: Close the window (do not reject) and process the work item again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/BP_UI_MSG064 - Close the window (do not reject) and process the work item again ?

  The SAP error message /SRMSMC/BP_UI_MSG064 typically indicates that there is an issue with processing a work item in the SAP Business Workflow or SAP Supplier Relationship Management (SRM) system. The message suggests that the user should close the current window and reprocess the work item instead of rejecting it.
  Cause:
  
  Incomplete Data: The work item may have incomplete or incorrect data that prevents it from being processed correctly.
  System Lock: The work item might be locked by another user or process, preventing you from completing the action.
  User Authorization: The user may not have the necessary authorizations to process the work item.
  Technical Issues: There could be a temporary technical issue or a bug in the system that is causing the error.
  
  Solution:
  
  Close the Window: As the message suggests, close the current window without rejecting the work item.
  Reopen the Work Item: Navigate back to the work item and attempt to process it again. This may resolve any temporary issues.
  Check Data: Ensure that all required fields in the work item are filled out correctly and that there are no validation errors.
  Check Locks: Verify if the work item is locked by another user. If so, you may need to wait until it is released or contact the user who has it locked.
  Review Authorizations: Ensure that you have the necessary permissions to process the work item. If not, contact your system administrator to grant the required access.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., SRM, Workflow) for any additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to address the error message and successfully process the work item.