How To Fix /SRMSMC/BP_UI_MSG009 - Error while changing a phone number; try again

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/BP_UI_MSG -

• Message number: 009

• Message text: Error while changing a phone number; try again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/BP_UI_MSG009 - Error while changing a phone number; try again ?

  The SAP error message /SRMSMC/BP_UI_MSG009 typically indicates that there is an issue when trying to change a phone number in the Business Partner (BP) data. This error can occur for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Data Validation Issues: The phone number format may not meet the required validation rules set in the system.
  Locking Issues: The Business Partner record might be locked by another user or process, preventing changes.
  Authorization Issues: The user may not have the necessary permissions to make changes to the Business Partner data.
  Technical Issues: There could be a temporary technical issue with the SAP system or the underlying database.
  Inconsistent Data: There may be inconsistencies in the data that need to be resolved before changes can be made.
  
  Solutions:
  
  Check Phone Number Format: Ensure that the phone number you are trying to enter adheres to the required format. This may include checking for country codes, area codes, and the number of digits.
  Release Locks: If the record is locked, check with your system administrator or the user who has the record open. You may need to wait until the lock is released.
  Verify Authorizations: Ensure that you have the necessary authorizations to change the Business Partner data. If not, contact your system administrator to request the required permissions.
  Retry the Operation: Sometimes, simply retrying the operation after a short period can resolve temporary issues.
  Check for System Errors: Look at the system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) to manage and view Business Partner data.
  Documentation: Review the SAP documentation related to Business Partner management for any specific guidelines on phone number formats and data entry.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.