How To Fix SRM_REFGEN017 - Error occurred when changing counter name; &1&2&3&4

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_REFGEN -

• Message number: 017

• Message text: Error occurred when changing counter name; &1&2&3&4

What causes this issue?

You want to change the name of the context counter. However, this is not
currently possible, as the system cannot assign the current counter
reading to the new counter name.

System Response

The system cannot execute the name change.

How to fix this error?

If the counter has been locked by another user, you can simply re-try
the re-naming process later.
If the couunter has not been locked, you cannot execute the re-naming at
all.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_REFGEN017 - Error occurred when changing counter name; &1&2&3&4 ?

  The SAP error message SRM_REFGEN017 typically indicates that there was an issue when attempting to change a counter name in the SAP Supplier Relationship Management (SRM) system. This error can occur due to various reasons, including configuration issues, data inconsistencies, or system settings.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the counter that you are trying to change.
  Authorization Issues: The user may not have the necessary authorizations to change the counter name.
  Configuration Errors: There could be issues in the configuration settings related to the counter or the related objects.
  System Lock: The object you are trying to modify might be locked by another process or user.
  Technical Issues: There may be underlying technical issues in the SAP system that are causing the error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary permissions to change the counter name. You may need to consult with your SAP security team.
  Review Data: Check the data associated with the counter for any inconsistencies or errors. Ensure that all required fields are correctly filled out.
  Configuration Review: Review the configuration settings related to the counter. Make sure that they are set up correctly and that there are no missing or incorrect entries.
  Unlock Objects: If the object is locked, identify the user or process that is holding the lock and resolve the issue. You can use transaction codes like SM12 to check for locks.
  Check Logs: Review the system logs (transaction SLG1) for any additional error messages or information that could provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To check for locks on objects.
  SLG1: To view application logs for more detailed error information.
  SE11: To check the data dictionary for the relevant tables.
  
  
  Documentation: Review SAP documentation related to SRM and counter management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the SRM_REFGEN017 error and implement a suitable solution.