How To Fix SPN064 - SNC product not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: SPN - SPnego

• Message number: 064

• Message text: SNC product not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SPN064 - SNC product not supported ?

  The SAP error message SPN064 indicates that the Secure Network Communications (SNC) product being used is not supported. This error typically arises when there is a mismatch between the SNC library or configuration and the SAP system's expectations.
  Cause:
  
  Unsupported SNC Library: The SNC library being used may not be compatible with the version of SAP you are running.
  Incorrect Configuration: The SNC parameters in the SAP system may not be correctly configured, leading to the system not recognizing the SNC product.
  Missing or Incorrect Installation: The SNC product may not be installed correctly or may be missing entirely.
  Version Mismatch: The version of the SNC product may not be compatible with the SAP kernel version.
  
  Solution:
  
  
  Check SNC Product Compatibility:
  
  Verify that the SNC product you are using is supported by your version of SAP. Refer to the SAP Product Availability Matrix or the documentation for your specific SAP version.
  
  
  
  Update or Install the Correct SNC Library:
  
  If the SNC library is outdated or unsupported, consider updating it to a version that is compatible with your SAP system.
  Ensure that the SNC library is properly installed on the server where the SAP system is running.
  
  
  
  Review SNC Configuration:
  
  Check the SNC parameters in the SAP profile (e.g., snc/enable, snc/lib, snc/identity/as).
  Ensure that the SNC parameters are correctly set according to the documentation for your SNC product.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP Notes often provide patches, workarounds, or additional configuration steps.
  
  
  
  Test SNC Connection:
  
  Use the transaction SNC in SAP to test the SNC connection and verify that it is functioning as expected.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking compatibility and configuration, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SNC Documentation: Review the official documentation for the SNC product you are using to ensure that you are following the correct installation and configuration procedures.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the SPN064 error in your SAP system.