How To Fix SOI2468 - An error occurred while retrieving the reconnect state

SAP Error Message - Details

• Message type: E = Error

• Message class: SOI2 - SOI Messages

• Message number: 468

• Message text: An error occurred while retrieving the reconnect state

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOI2468 - An error occurred while retrieving the reconnect state ?

  The SAP error message SOI2468, which states "An error occurred while retrieving the reconnect state," typically relates to issues with the SAP system's ability to maintain or retrieve the connection state, particularly in scenarios involving SAP's integration with other systems or services.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service or database it is trying to connect to.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external service can lead to this error.
  Session Timeout: If the session has timed out, the system may not be able to retrieve the reconnect state.
  Resource Limitations: Insufficient resources (like memory or processing power) on the server can lead to connection issues.
  Software Bugs: There may be bugs in the SAP software or the integration components that are causing the error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the external service is stable and functioning properly.
  Review Configuration Settings: Verify the configuration settings for the connection in the SAP system and ensure they are correct.
  Session Management: Check if the session has timed out and, if so, try to re-establish the connection.
  Monitor System Resources: Use monitoring tools to check the server's resource usage and ensure that it is not running low on memory or CPU.
  Update Software: Ensure that you are using the latest version of the SAP software and any related components. Apply any relevant patches or updates.
  Check Logs: Review the SAP application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  Restart Services: Sometimes, restarting the relevant SAP services or the entire SAP system can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any notes related to SOI2468. SAP frequently publishes notes that address specific error messages and provide guidance on how to resolve them.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Documentation: Review the official SAP documentation for the specific module or integration you are working with, as it may contain troubleshooting steps for connection issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.