How To Fix /SMB/RUNTIME_CORE069 - Error when retrieving error details

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/RUNTIME_CORE -

• Message number: 069

• Message text: Error when retrieving error details

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/RUNTIME_CORE069 - Error when retrieving error details ?

  The SAP error message /SMB/RUNTIME_CORE069 typically indicates an issue related to the retrieval of error details in the context of SAP Business One or related applications. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying database.
  Possible Causes:
  
  Database Connectivity Issues: Problems with the connection to the database can prevent the retrieval of error details.
  Configuration Errors: Incorrect settings in the SAP Business One configuration can lead to runtime errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database may cause issues when the system attempts to retrieve error details.
  Insufficient Permissions: The user or service account may not have the necessary permissions to access certain data or logs.
  Software Bugs: There may be bugs in the version of SAP Business One or related components that lead to this error.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Ensure that the database server is running and accessible.
  Verify the connection settings in the SAP Business One configuration.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in SAP Business One to ensure they are correct.
  Look for any recent changes that might have affected the configuration.
  
  
  
  Data Integrity Checks:
  
  Run data integrity checks to identify and resolve any inconsistencies in the database.
  Use tools provided by SAP to analyze and repair the database if necessary.
  
  
  
  User Permissions:
  
  Verify that the user account has the necessary permissions to access the required data and logs.
  Adjust permissions as needed.
  
  
  
  Update Software:
  
  Ensure that you are using the latest version of SAP Business One and related components.
  Check for any patches or updates that address known issues.
  
  
  
  Consult Logs:
  
  Review the application and system logs for more detailed error messages that can provide additional context.
  Look for any related error messages that might indicate the root cause.
  
  
  
  Contact SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error and any steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error.
  Community Forums: Engage with the SAP Community or other forums where users discuss similar issues. You may find solutions or workarounds shared by other users.
  Documentation: Review the official SAP Business One documentation for guidance on error handling and troubleshooting.
  
  By following these steps, you should be able to diagnose and resolve the /SMB/RUNTIME_CORE069 error effectively.