How To Fix /SMB/CUSTOMIZING005 - Illegal Call: Solution ID is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CUSTOMIZING -

• Message number: 005

• Message text: Illegal Call: Solution ID is empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/CUSTOMIZING005 - Illegal Call: Solution ID is empty ?

  The SAP error message /SMB/CUSTOMIZING005 Illegal Call: Solution ID is empty typically occurs in the context of the SAP Solution Manager or when working with SAP's Service Management functionalities. This error indicates that a required field, specifically the Solution ID, is not populated when the system expects it to be.
  Cause:
  
  Missing Solution ID: The most common cause of this error is that the Solution ID field is empty when a function or transaction is called that requires it.
  Configuration Issues: There may be issues with the configuration of the Solution Manager or the specific application you are working with.
  User Input Error: The user may not have entered the necessary information in the required fields before executing a transaction.
  System Bugs: In some cases, this could be due to a bug in the SAP system or a specific transaction.
  
  Solution:
  
  Check Input Fields: Ensure that the Solution ID is correctly entered in the relevant transaction or screen. If you are using a custom transaction, verify that the input fields are correctly mapped.
  Configuration Review: Review the configuration settings in the SAP Solution Manager to ensure that the Solution ID is properly defined and linked to the relevant processes.
  Transaction Code: If you are using a specific transaction code, check the documentation or help files to ensure that you are following the correct procedure.
  User Authorization: Ensure that the user has the necessary authorizations to access the Solution ID and related functionalities.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this issue. Sometimes, SAP releases updates that fix known bugs.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Solution Manager: This is a platform that helps manage the lifecycle of SAP solutions, including monitoring, testing, and incident management.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the process you are working on, such as SOLMAN_WORKCENTER or others related to Solution Manager.
  Documentation: Refer to the official SAP documentation for detailed information on how to configure and use the Solution Manager effectively.
  
  By following these steps, you should be able to resolve the error and ensure that the Solution ID is correctly populated in your SAP environment.