How To Fix /SMB/CM_API_COMMON241 - Please enter Solution ID

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CM_API_COMMON -

• Message number: 241

• Message text: Please enter Solution ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/CM_API_COMMON241 - Please enter Solution ID ?

  The SAP error message /SMB/CM_API_COMMON241 with the description "Please enter Solution ID" typically occurs in the context of SAP Business One or SAP Cloud solutions when a required field, specifically the Solution ID, is not filled in during a process that requires it. This error is often encountered when trying to create or update a service request, ticket, or similar object that relies on a Solution ID for categorization or routing.
  Cause:
  
  Missing Input: The most common cause is that the user has not entered a Solution ID in the relevant field.
  Configuration Issues: There may be configuration settings in the system that require a Solution ID to be present for certain operations.
  User Permissions: The user may not have the necessary permissions to view or select a Solution ID.
  System Bugs: Occasionally, bugs or issues in the system can lead to unexpected behavior, including this error.
  
  Solution:
  
  Enter Solution ID: Ensure that you enter a valid Solution ID in the required field. If you are unsure of the correct ID, you may need to consult with your system administrator or refer to the documentation.
  Check Configuration: Review the configuration settings related to the service request or ticketing system to ensure that the Solution ID is set up correctly.
  User Permissions: Verify that your user account has the necessary permissions to access and select Solution IDs. If not, contact your system administrator to adjust your permissions.
  Consult Documentation: Refer to the SAP documentation or help resources for guidance on how to properly enter a Solution ID and the context in which it is required.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve bugs that may be causing the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. SAP Notes often provide specific guidance for troubleshooting and resolving issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Training and Documentation: If you are new to the system, consider undergoing training or reviewing user manuals that cover the relevant processes and fields.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your IT support team or SAP support for further investigation.