How To Fix /SMB/CM_API_COMMON039 - 'Open File' dialog failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CM_API_COMMON -

• Message number: 039

• Message text: 'Open File' dialog failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/CM_API_COMMON039 - 'Open File' dialog failed ?

  The SAP error message /SMB/CM_API_COMMON039 'Open File' dialog failed typically occurs when there is an issue with the file dialog functionality in the SAP system, particularly when trying to open or upload files. This error can arise due to various reasons, including configuration issues, permission problems, or system settings.
  Possible Causes:
  
  Browser Compatibility: The error may occur if the browser being used is not compatible with the SAP GUI or the specific SAP application.
  Popup Blockers: If a popup blocker is enabled in the browser, it may prevent the file dialog from opening.
  JavaScript Issues: If JavaScript is disabled or not functioning properly, it can lead to issues with the file dialog.
  SAP GUI Configuration: Incorrect settings in the SAP GUI or the SAP system configuration can lead to this error.
  Network Issues: Connectivity problems between the client and the SAP server can also cause this error.
  User Permissions: The user may not have the necessary permissions to access the file system or the specific directory.
  
  Solutions:
  
  Check Browser Compatibility: Ensure that you are using a supported browser version for the SAP application. If necessary, switch to a different browser.
  Disable Popup Blockers: Temporarily disable any popup blockers or add the SAP site to the allowed list.
  Enable JavaScript: Make sure that JavaScript is enabled in your browser settings.
  Review SAP GUI Settings: Check the configuration settings in the SAP GUI. Ensure that the settings related to file handling are correctly configured.
  Check Network Connectivity: Verify that there are no network issues affecting the connection to the SAP server.
  User Permissions: Confirm that the user has the necessary permissions to access the file system and the specific directories involved in the operation.
  Clear Browser Cache: Sometimes, clearing the browser cache can resolve unexpected issues.
  Update SAP GUI: Ensure that you are using the latest version of the SAP GUI, as updates may contain fixes for known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact your SAP support team or consult with SAP directly for further assistance.