How To Fix /SMB/CHECK_FRAMEWORK004 - Customer solution does not exist in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CHECK_FRAMEWORK -

• Message number: 004

• Message text: Customer solution does not exist in the system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/CHECK_FRAMEWORK004 - Customer solution does not exist in the system ?

  The SAP error message /SMB/CHECK_FRAMEWORK004 Customer solution does not exist in the system typically indicates that the system is unable to find a specific customer solution that is expected to be present in the system. This error can occur in various contexts, such as during the execution of a transaction or when trying to access certain functionalities related to customer solutions.
  Causes:
  
  Missing Configuration: The customer solution may not have been configured or activated in the system.
  Incorrect Input: The input parameters or identifiers used to search for the customer solution may be incorrect or not matching any existing records.
  Data Migration Issues: If data was migrated from another system, the customer solution data may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer solution.
  System Version: The version of the SAP system may not support the specific customer solution being referenced.
  
  Solutions:
  
  Check Configuration: Verify that the customer solution is properly configured in the system. This may involve checking the relevant customizing settings in the SAP system.
  Validate Input: Ensure that the input parameters used to search for the customer solution are correct. Double-check for typos or incorrect identifiers.
  Data Migration Review: If the system was recently migrated, review the migration logs and ensure that all necessary data, including customer solutions, was migrated successfully.
  Authorization Check: Confirm that the user has the necessary authorizations to access the customer solution. This may involve checking user roles and permissions.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module or functionality you are working with to ensure that you are following the correct procedures.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to check configurations or data related to customer solutions (e.g., SPRO for customizing).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.