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How To Fix SM260 - Error when making telephone connection to &


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SM - Address Definition/Administration

  • Message number: 260

  • Message text: Error when making telephone connection to &

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SM260 - Error when making telephone connection to & ?

    The SAP error message SM260 typically indicates an issue with the telephone connection setup in the SAP system. This error can occur when trying to use the SAP telephone integration features, such as the SAP Business Communication Management (BCM) or when attempting to initiate calls from within the SAP GUI.

    Cause:

    1. Configuration Issues: The telephone connection may not be properly configured in the SAP system. This includes settings related to the telephony server or the communication interface.
    2. Network Issues: There may be network connectivity problems preventing the SAP system from reaching the telephony server.
    3. Missing or Incorrect Parameters: The parameters required for the telephone connection (like the telephone number format, dialing rules, etc.) may be missing or incorrectly set.
    4. Telephony Software Issues: The telephony software or middleware that connects SAP to the telephony system may not be functioning correctly or may not be installed.

    Solution:

    1. Check Configuration: Verify the configuration settings for the telephony integration in the SAP system. This includes checking the transaction codes related to telephony settings (e.g., SO10 for text elements, or other relevant configuration transactions).
    2. Network Connectivity: Ensure that the network connection between the SAP system and the telephony server is stable and functioning. You can use tools like ping or traceroute to diagnose network issues.
    3. Review Parameters: Check the parameters related to the telephone connection. Ensure that the correct format for telephone numbers is being used and that any required dialing rules are correctly configured.
    4. Check Telephony Software: Ensure that any telephony software or middleware is properly installed and configured. Check for any updates or patches that may need to be applied.
    5. Consult Documentation: Refer to the SAP documentation for telephony integration for specific configuration steps and troubleshooting tips.
    6. Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes for telephony configuration in SAP, such as SO10, SPRO (for configuration), and others specific to your telephony solution.
    • SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps.
    • Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.

    By following these steps, you should be able to diagnose and resolve the SM260 error related to telephone connections in SAP.

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