How To Fix SK564 - Error converting telephone number. Sy-subrc=&

SAP Error Message - Details

• Message type: E = Error

• Message class: SK - SAPcomm messages

• Message number: 564

• Message text: Error converting telephone number. Sy-subrc=&

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SK564 - Error converting telephone number. Sy-subrc=& ?

  The SAP error message SK564, which states "Error converting telephone number. Sy-subrc=&", typically occurs when there is an issue with the format or validity of a telephone number being processed in the system. This error can arise in various contexts, such as during data entry, data import, or when executing certain transactions that involve telephone number fields.
  Causes:
  
  Invalid Format: The telephone number may not conform to the expected format defined in the system. This could include missing digits, incorrect country codes, or invalid characters (e.g., letters or special symbols).
  Data Type Mismatch: The field where the telephone number is being entered may not be of the correct data type or length.
  Configuration Issues: There may be configuration settings in the SAP system that define how telephone numbers should be formatted or validated.
  Localization Settings: If the system is set up for multiple countries, the localization settings may not match the format of the telephone number being entered.
  
  Solutions:
  
  Check the Format: Ensure that the telephone number is entered in the correct format. This may include checking for the correct number of digits, the presence of a country code, and ensuring that only valid characters are used.
  Review Field Settings: Check the field settings in the relevant transaction or data entry screen to ensure that the data type and length are appropriate for the telephone number.
  Configuration Review: If you have access, review the configuration settings related to telephone number formats in the SAP system. This may involve checking the relevant customizing settings in transaction SPRO.
  Data Validation: Implement or enhance data validation rules to ensure that telephone numbers are validated before being processed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on telephone number formats and any related configuration settings.
  
  Related Information:
  
  Transaction Codes: Depending on where the error occurs, you may want to check specific transaction codes related to customer master data (e.g., XD01, XD02) or vendor master data (e.g., XK01, XK02).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  User Exits or BAdIs: If custom logic is involved in processing telephone numbers, check for any user exits or Business Add-Ins (BAdIs) that may be affecting the conversion process.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation, as they may have access to logs or debugging tools that can provide more insight into the error.