How To Fix SIPT701 - Internal error: Digital signature cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 701

• Message text: Internal error: Digital signature cannot be created

What causes this issue?

An unexpected error has occured during the checks for creating the
digital signature.

System Response

The digital signature cannot be created and the current document will
not be posted.

How to fix this error?

Make a note of the procedure that leads to this error and contact SAP
development support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT701 - Internal error: Digital signature cannot be created ?

  The SAP error message SIPT701, which states "Internal error: Digital signature cannot be created," typically occurs in the context of electronic document processing, particularly when dealing with digital signatures in SAP applications. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Causes:
  
  
  Configuration Issues: The digital signature configuration in the SAP system may not be set up correctly. This includes settings related to the digital signature service or the cryptographic library.
  
  
  Certificate Problems: The digital certificate used for signing may be expired, invalid, or not properly installed in the SAP system. The certificate must be valid and trusted.
  
  
  Missing Authorizations: The user attempting to create the digital signature may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the cryptographic service provider (CSP) or issues with the SAP kernel.
  
  
  Network Issues: If the digital signature relies on external services (like a remote signing service), network connectivity issues could prevent the signature from being created.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for digital signatures in the SAP system. Ensure that all necessary parameters are correctly set.
  
  
  Validate Certificates: Check the validity of the digital certificate being used. Ensure it is not expired and is correctly installed in the SAP system. You can use transaction STRUST to manage and check certificates.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to create digital signatures. This may involve checking roles and permissions in the user profile.
  
  
  Update SAP Kernel: If the issue is related to a technical problem, consider updating the SAP kernel to the latest version, as this may resolve underlying bugs.
  
  
  Check Network Connectivity: If the digital signature process relies on external services, ensure that there are no network issues preventing access to those services.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently updates its knowledge base with solutions to known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STRUST for managing certificates and SICF for checking service configurations.
  Documentation: Review SAP documentation related to digital signatures and electronic document processing for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the SIPT701 error in your SAP environment.