How To Fix SIG253 - SSF information about user &1 has not been maintained correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 253

• Message text: SSF information about user &1 has not been maintained correctly

What causes this issue?

The <GL:Secure_Store_and_Forward>SSF</> information about user &V1& has
either not been maintained correctly or not at all.
The signature is rejected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

<ZH>If you are authorized to execute the signature:</>
RESET N1
Ask your system administrator to maintain the SSF information about user
&V1& (see Customizing for <LS>Batch Records</>, section <LS>Interface
Configuration</>.)
After the SSF information has been changed, call the dialog box for
digital signatures again.
Execute your signature.
<ZH>If another user with the corresponding authorization must execute
the signature:</>
Depending on the application, choose one of the following procedures:
If your user name can be overwritten when entering the password, the
signatory should execute the signature in your window directly.
If your user name cannot be overwritten:
RESET N2
Where possible, save the data you have entered so far without a
signature.
The signatory must then log on to the SAP system under his own user name
and call the function again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG253 - SSF information about user &1 has not been maintained correctly ?

  The SAP error message SIG253 indicates that there is an issue with the Secure Store and Forward (SSF) information for a user. This typically occurs when the SSF settings for a user are not properly configured or maintained in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing SSF Information: The user profile does not have the necessary SSF parameters set up, such as the SSF key or the SSF library.
  Incorrect SSF Configuration: The SSF settings may be incorrectly configured, leading to issues in the cryptographic operations that require SSF.
  User Not Assigned to SSF: The user may not be assigned to the appropriate SSF roles or profiles that allow them to perform the required operations.
  Authorization Issues: The user may lack the necessary authorizations to access or use SSF functionalities.
  
  Solution:
  
  
  Maintain User SSF Information:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is causing the error.
  Navigate to the "Defaults" tab and check the SSF-related fields.
  Ensure that the SSF parameters (like SSF key) are correctly maintained.
  
  
  
  Check SSF Configuration:
  
  Use transaction code SSFC to check the SSF configuration settings.
  Ensure that the SSF library and key are correctly set up in the system.
  
  
  
  Assign Appropriate Roles:
  
  Ensure that the user has the necessary roles assigned that include access to SSF functionalities.
  Use transaction code PFCG to manage roles and authorizations.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations using transaction code SU53 after the error occurs to identify any missing authorizations related to SSF.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SSF for any specific configurations or updates that may be required.
  
  
  
  Related Information:
  
  SSF (Secure Store and Forward): This is a mechanism in SAP for secure data encryption and decryption, often used in scenarios involving digital signatures and secure communications.
  Transaction Codes:
  
  SU01: User Maintenance
  SSFC: SSF Configuration
  PFCG: Role Maintenance
  SU53: Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide patches related to SSF.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.