How To Fix SIG158 - Use chip card matching the signatory name

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 158

• Message text: Use chip card matching the signatory name

What causes this issue?

A different signatory name is stored in the
<GL:Secure_Store_and_Forward>SSF</> information about the user than on
the chip card.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

RESET N1
Depending on what has caused the error, proceed as follows:
Insert the chip card that matches the user into the card reader.
Ask your system administrator to change the signatory name in the SSF
information about your user (see Customizing for <LS>Basis
Components</>, section <LS>System Administration</> ->
<LS>Administration of External Security Systems</>).
After the SSF information has been changed, call the dialog box for the
digital signature again.
Execute your signature.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG158 - Use chip card matching the signatory name ?

  The SAP error message SIG158, which states "Use chip card matching the signatory name," typically occurs in the context of electronic signatures or digital signing processes within SAP systems. This error indicates that the chip card (smart card) being used for signing does not match the name of the user who is attempting to perform the signing action.
  Cause:
  
  Mismatched User Information: The name associated with the chip card does not match the user profile in SAP. This can happen if the user has changed their name or if the chip card was issued to a different individual.
  Incorrect Chip Card: The user may be using a chip card that is not assigned to them or is intended for another user.
  Configuration Issues: There may be issues with the configuration of the digital signature setup in SAP, leading to mismatches in user identification.
  
  Solution:
  
  Verify Chip Card: Ensure that the chip card being used is indeed the one assigned to the user. Check the name on the chip card and confirm it matches the user’s name in the SAP system.
  Update User Profile: If the user has changed their name, update the user profile in SAP to reflect the correct name that matches the chip card.
  Check Card Assignment: If the chip card is assigned to another user, the user will need to obtain the correct chip card that matches their SAP user profile.
  Contact IT Support: If the issue persists, it may be necessary to contact your IT support team or SAP administrator to check the configuration of the digital signature settings and ensure everything is set up correctly.
  
  Related Information:
  
  Chip Card Usage: Chip cards are often used for secure authentication and digital signatures in various applications, including SAP. They provide a higher level of security compared to traditional passwords.
  User Management in SAP: Proper user management is crucial in SAP systems, especially when it comes to roles, authorizations, and digital signatures.
  Documentation: Refer to SAP documentation or help resources for specific guidance on configuring and troubleshooting digital signatures and chip card usage.
  
  By following these steps, you should be able to resolve the SIG158 error and successfully use the chip card for signing in SAP.