How To Fix SI016 - Specify a problem number

SAP Error Message - Details

• Message type: E = Error

• Message class: SI - Implementation Guide - Status control

• Message number: 016

• Message text: Specify a problem number

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Specify the problem number, under which you have requested subsequent
processing of the test case.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SI016 - Specify a problem number ?

  The SAP error message SI016, which states "Specify a problem number," typically occurs in the context of SAP's support or incident management system. This error indicates that a required field, specifically the problem number, has not been filled out or is missing when trying to create or process an incident or support request.
  Cause:
  
  Missing Input: The most common cause is that the user has not entered a problem number in the relevant field.
  Incorrect Configuration: There may be a configuration issue in the SAP system that is preventing the problem number from being recognized or processed.
  User Permissions: The user may not have the necessary permissions to access or input the problem number.
  
  Solution:
  
  Enter the Problem Number: Ensure that you fill in the required problem number field before submitting the request. If you do not have a problem number, you may need to consult with your support team or refer to existing documentation.
  Check Configuration: If you believe the problem number should be available, check the configuration settings in the SAP system to ensure that the problem number field is correctly set up and accessible.
  User Permissions: Verify that you have the necessary permissions to create or modify incidents. If not, contact your system administrator to obtain the required access.
  Consult Documentation: Refer to SAP documentation or support resources for additional guidance on how to properly fill out incident reports or support requests.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  Support Team: If the issue persists, consider reaching out to your internal IT support team or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the SI016 error and successfully submit your incident or support request.