How To Fix SH732 - The path to the software cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: SH - SAPhelp messages

• Message number: 732

• Message text: The path to the software cannot be found

What causes this issue?

The retrieval software installation directory specified in the setup for
SAP Library on CD-ROM is incorrect.

System Response

The SAP Documentation on CD-ROM will not be displayed.

How to fix this error?

Check the entries in the file (c:\windows)\WIN.INI. The entry
RetrievalSoftware must include the directory, which contains the program
SAP3D.EXE.
Example of a correct WIN.INI entry:
[sap3d]
Database=P:\
Notes=D:\LASEC\R3\NOTES
RetrievalSoftware=R:\SAPDOKU\SAP3D

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SH732 - The path to the software cannot be found ?

  The SAP error message SH732, which states "The path to the software cannot be found," typically occurs when the system is unable to locate the specified software installation path during a software installation or upgrade process. This can happen for various reasons, including incorrect configuration settings, missing files, or issues with the transport directory.
  Causes:
  
  Incorrect Path Configuration: The path specified for the software installation may be incorrect or not properly configured in the system settings.
  Missing Files: The required software files may not be present in the specified directory, either due to incomplete downloads or incorrect transport.
  Transport Directory Issues: The transport directory may not be set up correctly, or the necessary transport files may not be available.
  Authorization Issues: The user may not have the necessary permissions to access the specified path.
  Network Issues: If the software is located on a network drive, there may be connectivity issues preventing access.
  
  Solutions:
  
  
  Verify Path Configuration:
  
  Check the configuration settings in the SAP system to ensure that the path to the software is correctly specified.
  You can do this by navigating to the relevant configuration settings in the SAP GUI.
  
  
  
  Check for Missing Files:
  
  Ensure that all necessary software files are present in the specified directory. If files are missing, you may need to re-download or transport them.
  
  
  
  Review Transport Directory:
  
  Verify that the transport directory is correctly set up and that all required transport files are available. You can check the transport directory settings in the SAP system.
  
  
  
  Check User Authorizations:
  
  Ensure that the user performing the installation has the necessary authorizations to access the specified path. You may need to consult with your SAP security administrator.
  
  
  
  Network Connectivity:
  
  If the software is located on a network drive, check for any network connectivity issues that may be preventing access to the path.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Log Files:
  
  Review the installation or upgrade log files for more detailed error messages that may provide additional context for the issue.
  
  
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Refer to the official SAP documentation for installation and upgrade procedures to ensure that all steps are being followed correctly.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the SH732 error message in your SAP system.