How To Fix SECSTORE064 - Release key &1 has incorrect format (32 hexadecimal characters)

SAP Error Message - Details

• Message type: E = Error

• Message class: SECSTORE - Secure Storage

• Message number: 064

• Message text: Release key &1 has incorrect format (32 hexadecimal characters)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SECSTORE064 - Release key &1 has incorrect format (32 hexadecimal characters) ?

  The SAP error message SECSTORE064 indicates that there is an issue with the format of a release key that is expected to be a 32-character hexadecimal string. This error typically arises in the context of SAP's security and license management, particularly when dealing with cryptographic keys or license keys.
  Cause:
  The error is caused by one of the following reasons:
  
  Incorrect Format: The release key provided does not conform to the expected format of 32 hexadecimal characters (0-9, A-F).
  Truncated Key: The key may be incomplete or truncated, leading to an invalid length.
  Invalid Characters: The key may contain characters that are not valid hexadecimal characters.
  Copy-Paste Errors: When copying the key from one source to another, extra spaces or invalid characters may have been introduced.
  
  Solution:
  To resolve the SECSTORE064 error, you can take the following steps:
  
  
  Verify the Key: Check the release key you are using to ensure it is exactly 32 characters long and consists only of valid hexadecimal characters (0-9, A-F).
  
  
  Re-enter the Key: If you suspect that there may have been a copy-paste error, manually re-enter the key to ensure there are no extraneous characters or spaces.
  
  
  Obtain a New Key: If you are unsure about the validity of the key, contact your SAP support or licensing representative to obtain a new or correct release key.
  
  
  Check for Updates: Ensure that your SAP system is up to date, as sometimes issues can arise from using outdated software or configurations.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to your version of SAP and the context in which you are encountering this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to licensing and security for any known issues or updates that might pertain to your situation.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the exact error message and context in which it occurs.
  
  By following these steps, you should be able to resolve the SECSTORE064 error and ensure that your release key is correctly formatted and valid.