How To Fix /SCTM/SRV_MSG002 - Document not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCTM/SRV_MSG -

• Message number: 002

• Message text: Document not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCTM/SRV_MSG002 - Document not found ?

  The SAP error message /SCTM/SRV_MSG002 Document not found typically occurs in the context of SAP Supply Chain Management (SCM) or SAP Transportation Management (TM) when the system is unable to locate a specific document that is being referenced or requested. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Document Deletion: The document you are trying to access may have been deleted or archived.
  Incorrect Document Number: The document number or ID you are using may be incorrect or mistyped.
  Authorization Issues: You may not have the necessary permissions to view the document.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Configuration Issues: There could be configuration problems in the system that prevent the document from being found.
  Document Status: The document may be in a status that does not allow it to be accessed.
  
  Solutions:
  
  Verify Document Number: Double-check the document number or ID you are using to ensure it is correct.
  Check Document Existence: Use transaction codes or reports to verify if the document exists in the system. You can use transaction codes like SE16 or SE11 to check the relevant database tables.
  Review Authorizations: Ensure that your user role has the necessary authorizations to access the document. You may need to contact your SAP security team for assistance.
  Check for Deletion/Archiving: Investigate if the document has been deleted or archived. If it has been archived, you may need to retrieve it from the archive.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check or consult with your technical team to ensure that all systems are in sync.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the official SAP documentation for SCM or TM for more details on document management and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.