How To Fix SCRMF107 - RefDB: Internal problem (IP) number is already assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRMF - Check Results Management: FA Extention

• Message number: 107

• Message text: RefDB: Internal problem (IP) number is already assigned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRMF107 - RefDB: Internal problem (IP) number is already assigned ?

  The SAP error message SCRMF107, which states "RefDB: Internal problem (IP) number is already assigned," typically occurs in the context of SAP's Service Management or Customer Relationship Management (CRM) modules. This error indicates that there is an issue with the assignment of an internal problem number (IP number) in the reference database (RefDB). Here are some potential causes, solutions, and related information:
  Causes:
  
  Duplicate Assignment: The IP number you are trying to assign has already been assigned to another object or transaction in the system.
  Data Consistency Issues: There may be inconsistencies in the database that lead to the system believing that the IP number is already in use.
  Configuration Issues: Incorrect configuration settings in the CRM or Service Management module may lead to this error.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that cause this error to occur.
  
  Solutions:
  
  Check for Duplicates: Verify if the IP number you are trying to assign is already in use. You can do this by searching the database for existing entries with the same IP number.
  Use a Different IP Number: If the IP number is indeed in use, consider using a different, unique IP number for your transaction.
  Database Consistency Check: Run a consistency check on the database to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 or SE14 to check the database tables.
  Review Configuration: Check the configuration settings in the CRM or Service Management module to ensure that everything is set up correctly. This may involve reviewing customizing settings in SPRO.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or others that may be related to the context in which the error occurs.
  SAP Documentation: Review SAP documentation related to Service Management and CRM for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the SCRMF107 error in your SAP system.