How To Fix /SCMTMS/TCC_MSG796 - Cannot raise dispute; charge line &1 is not a standard charge line

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TCC_MSG -

• Message number: 796

• Message text: Cannot raise dispute; charge line &1 is not a standard charge line

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TCC_MSG796 - Cannot raise dispute; charge line &1 is not a standard charge line ?

  The SAP error message /SCMTMS/TCC_MSG796 indicates that there is an issue with raising a dispute related to a charge line in the Transportation Management System (TMS). Specifically, the error states that the charge line in question is not a standard charge line, which is a requirement for processing disputes.
  Cause:
  
  Non-Standard Charge Line: The charge line referenced in the dispute is not defined as a standard charge line in the system. This could be due to custom charge lines being used that do not meet the criteria set by the system for disputes.
  Configuration Issues: There may be configuration settings in the TMS that define what constitutes a standard charge line, and the charge line in question does not meet these criteria.
  Data Integrity Issues: There could be issues with the data integrity of the charge line, such as missing or incorrect information that prevents it from being recognized as a standard charge line.
  
  Solution:
  
  Check Charge Line Configuration: Review the configuration settings for charge lines in the TMS. Ensure that the charge line you are trying to dispute is defined as a standard charge line. You may need to consult with your SAP configuration team to verify this.
  Modify Charge Line: If the charge line is indeed a non-standard charge line, consider modifying it to meet the standard criteria or creating a new standard charge line that can be used for disputes.
  Data Validation: Validate the data associated with the charge line to ensure that all required fields are filled out correctly and that the charge line adheres to the expected format and values.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on what constitutes a standard charge line and how to configure charge lines appropriately.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to charge line configurations.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TMS that may help you navigate charge line configurations (e.g., /SCMTMS/CHARGE for charge line management).
  User Roles and Authorizations: Ensure that the user attempting to raise the dispute has the necessary authorizations to perform this action in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.