How To Fix /SCMTMS/MULTIPLE_WND009 - Keep-Alive failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/MULTIPLE_WND -

• Message number: 009

• Message text: Keep-Alive failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/MULTIPLE_WND009 - Keep-Alive failed ?

  The SAP error message /SCMTMS/MULTIPLE_WND009 Keep-Alive failed typically occurs in the context of SAP Transportation Management (TM) when there are issues with the communication between the SAP GUI and the backend system. This error is often related to network connectivity problems, session timeouts, or issues with the SAP system configuration.
  Causes:
  
  Network Issues: Intermittent network connectivity problems can lead to the failure of the Keep-Alive mechanism, which is designed to maintain an active session between the client and server.
  Session Timeout: If the user session is idle for too long, it may time out, leading to this error when the system tries to send a Keep-Alive signal.
  Configuration Issues: Incorrect settings in the SAP system or the web server (if applicable) can also lead to this error.
  Browser Compatibility: If you are using a web-based interface, certain browser settings or compatibility issues may cause problems with session management.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the client and the SAP server. This can include checking for firewalls, VPNs, or other network configurations that might interrupt the connection.
  Increase Session Timeout: If the issue is related to session timeouts, consider increasing the session timeout settings in the SAP system. This can usually be done in the profile parameters.
  Review SAP Configuration: Check the configuration settings for the SAP system, particularly those related to session management and Keep-Alive settings. Ensure they are set correctly.
  Use a Different Browser: If you are accessing SAP TM through a web interface, try using a different browser or updating your current browser to the latest version.
  Restart the SAP GUI: Sometimes, simply restarting the SAP GUI or the web browser can resolve temporary issues.
  Check SAP Notes: Look for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  SAP Support: If the problem persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMTMS/ for Transportation Management to navigate and troubleshoot effectively.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SCMTMS/MULTIPLE_WND009 Keep-Alive failed error message.