How To Fix /SCMTMS/MULTIPLE_WND005 - Browser does not support WebSockets

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/MULTIPLE_WND -

• Message number: 005

• Message text: Browser does not support WebSockets

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/MULTIPLE_WND005 - Browser does not support WebSockets ?

  The SAP error message /SCMTMS/MULTIPLE_WND005 indicating that the "Browser does not support WebSockets" typically arises when using the SAP Transportation Management System (TM) or other SAP applications that require WebSocket communication for real-time data exchange. WebSockets are a protocol that allows for full-duplex communication channels over a single TCP connection, which is essential for certain functionalities in modern web applications.
  Cause:
  
  Browser Compatibility: The most common cause of this error is that the web browser being used does not support WebSockets. Older versions of browsers or certain browsers may not have WebSocket support enabled.
  Network Configuration: Firewalls or proxy servers may block WebSocket connections, leading to this error.
  Browser Settings: Some browser settings or extensions may disable WebSocket functionality.
  
  Solution:
  
  Update Browser: Ensure that you are using a modern web browser that supports WebSockets. Browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari have supported WebSockets for several versions. Make sure your browser is updated to the latest version.
  Check Browser Compatibility: Verify that the browser you are using is compatible with the SAP application. You can refer to the SAP Help Portal for a list of supported browsers.
  Network Configuration: If you are behind a corporate firewall or using a proxy, check with your IT department to ensure that WebSocket connections are allowed. They may need to adjust firewall settings or proxy configurations.
  Browser Settings: Check your browser settings to ensure that WebSockets are enabled. You can also try disabling any extensions that might interfere with WebSocket connections.
  Clear Cache: Sometimes, clearing the browser cache and cookies can resolve unexpected issues. Try clearing your browser's cache and then reloading the SAP application.
  Try a Different Browser: If the issue persists, try accessing the SAP application using a different browser to see if the problem is specific to the one you are currently using.
  
  Related Information:
  
  WebSocket Support: You can check the WebSocket support in your browser by visiting websites like caniuse.com which provide compatibility tables for various web technologies.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any specific patches or updates related to the error message. SAP frequently updates its software, and there may be relevant fixes or recommendations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to resolve the error related to WebSocket support in your SAP application.