How To Fix /SCMTMS/CS020 - Processing of inbound e-mails of user &1 started

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/CS -

• Message number: 020

• Message text: Processing of inbound e-mails of user &1 started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/CS020 - Processing of inbound e-mails of user &1 started ?

  The SAP error message /SCMTMS/CS020 indicates that there is an issue related to the processing of inbound emails for a specific user in the SAP Transportation Management System (TMS). This message typically appears in the context of email notifications or communications that are being processed by the system.
  Cause:
  The error message can be triggered by several factors, including but not limited to:
  
  Configuration Issues: The email processing settings in the SAP system may not be correctly configured.
  User Settings: The user profile may not have the necessary authorizations or settings to process inbound emails.
  Email Server Issues: There may be connectivity issues with the email server or the email account being used.
  System Errors: There could be underlying system errors or bugs that are preventing the processing of emails.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the email processing settings in the SAP system are correctly configured. This includes checking the SMTP settings and ensuring that the email server is reachable.
  
  
  
  User Profile:
  
  Verify that the user profile has the necessary authorizations to process inbound emails. Check the user’s roles and authorizations in the SAP system.
  
  
  
  Email Server Connectivity:
  
  Test the connectivity to the email server. Ensure that the email account is active and that there are no issues with the email server itself.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  
  
  
  System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as there may be bug fixes related to email processing.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the /SCMTMS/CS020 message for any specific recommendations or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to familiarize yourself with relevant transaction codes such as SLG1 (Application Log) for checking logs and SOST (SAPconnect Send Requests) for monitoring email sending.
  SAP Notes: Search for SAP Notes related to email processing in TMS for any specific fixes or recommendations.
  User Forums: Check SAP community forums or user groups for discussions related to similar issues, as other users may have encountered and resolved the same problem.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /SCMTMS/CS020 error message in SAP.