How To Fix SCMG_CASE015 - Error when calling case component

SAP Error Message - Details

• Message type: E = Error

• Message class: SCMG_CASE - Case: Messages

• Message number: 015

• Message text: Error when calling case component

What causes this issue?

When the case component was called an error occurred.

System Response

The case component cannot be displayed.

How to fix this error?

The error has to be examined more closely.

Procedure for System Administrators

The case component has the function code &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCMG_CASE015 - Error when calling case component ?

  The SAP error message SCMG_CASE015 typically indicates that there is an issue when calling a case component in the Supply Chain Management (SCM) module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying business logic.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SCM configuration can lead to this error. This might include missing or incorrect entries in the case management settings.
  Data Inconsistencies: If the data related to the case or its components is inconsistent or incomplete, it can trigger this error.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the case component.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that could lead to this error.
  Integration Issues: If the case component is supposed to interact with other systems or modules, any issues in those integrations can also cause this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for case management in SCM. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data associated with the case and its components. Look for any missing or incorrect entries that could be causing the issue.
  Authorization Check: Ensure that the user encountering the error has the appropriate authorizations to access the case component.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Consult Documentation: Review the official SAP documentation for case management to ensure that all processes are being followed correctly.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SCM that may help in troubleshooting, such as /SCMG/CASE for case management.
  User Roles: Ensure that user roles and profiles are correctly set up to avoid authorization issues.
  Testing: If possible, replicate the issue in a test environment to better understand the cause without affecting production data.
  
  By following these steps, you should be able to identify and resolve the SCMG_CASE015 error in your SAP system.