How To Fix SBDV092 - Document cannot be sent due to unknown document format

SAP Error Message - Details

• Message type: E = Error

• Message class: SBDV - BDV: Business Document Viewer

• Message number: 092

• Message text: Document cannot be sent due to unknown document format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBDV092 - Document cannot be sent due to unknown document format ?

  The SAP error message SBDV092, which states "Document cannot be sent due to unknown document format," typically occurs when the system encounters a document format that it does not recognize or cannot process. This can happen in various scenarios, such as when trying to send documents via email, fax, or other communication methods within SAP.
  Causes:
  
  Unsupported Document Format: The document you are trying to send may be in a format that SAP does not support.
  Missing MIME Type Configuration: The MIME type for the document format may not be configured correctly in the SAP system.
  Incorrect Document Type: The document type may not be correctly defined in the system, leading to recognition issues.
  System Configuration Issues: There may be issues with the configuration of the output medium or the output type settings in SAP.
  Missing or Incorrect Output Device: The output device may not be set up to handle the specific document format.
  
  Solutions:
  
  Check Document Format: Ensure that the document you are trying to send is in a supported format (e.g., PDF, DOCX, etc.). Convert the document to a supported format if necessary.
  Verify MIME Type Configuration:
  
  Go to transaction code SO10 to check the MIME types configured in the system.
  Ensure that the MIME type for the document format you are using is correctly defined.
  
  
  Review Output Type Settings:
  
  Check the output type configuration in transaction code NACE (for application area) or SPRO (for customizing).
  Ensure that the output type is correctly set up to handle the document format.
  
  
  Check Output Device Configuration:
  
  Verify that the output device is correctly configured to handle the document format.
  You can check this in transaction code SPAD (Spool Administration).
  
  
  Test with Different Document: Try sending a different document that is known to work to see if the issue is specific to the document you are trying to send.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on output management and document handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation and resolution.