How To Fix SBDV032 - General error when sending document

SAP Error Message - Details

• Message type: E = Error

• Message class: SBDV - BDV: Business Document Viewer

• Message number: 032

• Message text: General error when sending document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SBDV032 - General error when sending document ?

  The SAP error message SBDV032, which states "General error when sending document," typically occurs in the context of document transmission within SAP systems, particularly when using the SAP Business Document Services (BDS) or similar functionalities. This error can arise due to various reasons, and addressing it often requires a systematic approach to identify the underlying cause.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the document management system or the communication settings can lead to this error.
  Network Problems: Connectivity issues between the SAP system and the target system (e.g., email server, external document repository) can cause transmission failures.
  Authorization Issues: The user or system may lack the necessary permissions to send documents.
  Document Format Issues: The document being sent may be in an unsupported format or may have issues that prevent it from being processed correctly.
  System Performance: High load on the SAP system or the target system can lead to timeouts or failures in document transmission.
  Missing or Incorrect Data: Required fields or data may be missing or incorrectly formatted, leading to errors during processing.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for document transmission in the SAP system. Ensure that all necessary parameters are correctly set up.
  Network Connectivity: Verify network connections and ensure that the SAP system can communicate with the target system. Check firewalls, proxies, and other network settings.
  User Authorizations: Ensure that the user or service account has the necessary authorizations to send documents. Check roles and permissions in the SAP system.
  Document Format: Validate the format of the document being sent. Ensure it is compatible with the receiving system and meets any required specifications.
  Monitor System Performance: Check system performance metrics to identify any bottlenecks or issues that may be affecting document transmission. Consider optimizing system resources if necessary.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Test with Different Documents: Try sending different documents to see if the issue is specific to a particular document or a general problem with the transmission process.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the SBDV032 error.
  Documentation: Review SAP documentation related to Business Document Services and document transmission for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps already taken to resolve it.