How To Fix SBDV017 - Error retrieving document

SAP Error Message - Details

• Message type: E = Error

• Message class: SBDV - BDV: Business Document Viewer

• Message number: 017

• Message text: Error retrieving document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SBDV017 - Error retrieving document ?

  The SAP error message SBDV017, which states "Error retrieving document," typically occurs when there is an issue with accessing or retrieving a document from the SAP system. This error can arise in various contexts, such as when working with document management systems, archiving, or when trying to access documents linked to business objects.
  Causes:
  
  Document Not Found: The document you are trying to access may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Database Issues: There may be issues with the database where the documents are stored, such as corruption or connectivity problems.
  Incorrect Document ID: The document ID or reference you are using may be incorrect or malformed.
  Configuration Issues: There may be misconfigurations in the document management system or the related SAP modules.
  Network Issues: If the document is stored externally, network issues may prevent access.
  
  Solutions:
  
  Check Document Existence: Verify that the document you are trying to retrieve actually exists in the system. You can do this by searching for the document using its ID or other identifying information.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking user roles and permissions in the SAP system.
  Database Check: If you suspect database issues, work with your database administrator to check for any problems or inconsistencies in the database.
  Verify Document ID: Double-check the document ID or reference you are using to ensure it is correct.
  Configuration Review: Review the configuration settings for the document management system to ensure everything is set up correctly.
  Network Troubleshooting: If the document is stored externally, check for any network issues that may be preventing access.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing documents, such as OAC0 (Archive Administration) or SARA (Archive Administration).
  Documentation: Review SAP documentation related to document management and archiving for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.