How To Fix SBCOMS617 - & is not a valid fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: SBCOMS - Messages for Business Communication Services

• Message number: 617

• Message text: & is not a valid fax number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBCOMS617 - & is not a valid fax number ?

  The SAP error message SBCOMS617 typically indicates that the system has encountered an issue with a fax number that is not valid. This error can occur in various contexts, such as when trying to send a fax through SAP's communication services.
  Cause:
  
  Invalid Format: The fax number may not be in the correct format. SAP expects fax numbers to follow a specific structure, which may include country codes, area codes, and the number itself.
  Missing Components: The fax number might be incomplete, missing essential parts like the country code or area code.
  Non-Numeric Characters: The fax number may contain invalid characters (e.g., letters, special characters) that are not allowed.
  Configuration Issues: There may be issues with the configuration of the fax service in SAP, such as incorrect settings in the communication method or the fax server.
  
  Solution:
  
  
  Check the Format: Ensure that the fax number is entered in the correct format. Typically, it should include:
  
  Country code (e.g., +1 for the USA)
  Area code (if applicable)
  The actual fax number
  Ensure there are no spaces or special characters (except for the plus sign at the beginning).
  
  Example of a valid format: [phone]
  
  
  Verify Completeness: Make sure that the fax number is complete and includes all necessary components.
  
  
  Remove Invalid Characters: Check for and remove any non-numeric characters from the fax number.
  
  
  Configuration Check: Review the configuration settings for the fax service in SAP. Ensure that the communication method for sending faxes is correctly set up and that the fax server is properly configured.
  
  
  Test with a Known Valid Number: Try sending a fax to a known valid fax number to see if the issue persists. This can help determine if the problem is with the specific number or a broader configuration issue.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for any specific guidelines related to fax number formats and configurations.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to fax functionality.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting fax-related issues (e.g., SOST for monitoring sent messages).
  User Roles and Authorizations: Ensure that the user attempting to send the fax has the necessary authorizations to do so.
  
  By following these steps, you should be able to resolve the SBCOMS617 error and successfully send faxes through SAP.