How To Fix SBCOMS614 - User & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SBCOMS - Messages for Business Communication Services

• Message number: 614

• Message text: User & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBCOMS614 - User & does not exist ?

  The SAP error message SBCOMS614 typically indicates that the user specified in the system does not exist or is not recognized by the SAP system. This error can occur in various contexts, such as when trying to send messages, perform transactions, or execute certain functions that require user identification.
  Cause:
  
  User Does Not Exist: The user ID specified in the transaction or function does not exist in the SAP user master records.
  User Deactivation: The user might exist but has been deactivated or locked.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to the system not recognizing them in that context.
  System Configuration: There may be issues with the configuration of the communication settings or user mapping in the system.
  
  Solution:
  
  Verify User ID: Check the user ID for any typos or errors. Ensure that the user ID is correctly entered.
  Check User Existence:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID to see if it exists.
  If the user does not exist, you may need to create it.
  
  
  Check User Status:
  
  If the user exists, check if the user is active and not locked. You can do this in transaction SU01.
  If the user is locked, unlock the user.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  Communication Settings: If the error occurs in a communication context (like ALE, IDoc, etc.), check the configuration settings related to user mapping and communication.
  Consult Documentation: If the issue persists, refer to SAP Notes or documentation related to the specific transaction or function you are trying to execute.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (to check user roles and authorizations)
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error.
  System Logs: Check system logs (transaction SM21) for any additional error messages or information that may help diagnose the issue.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.