How To Fix SBCOMS500 - Document not sent to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SBCOMS - Messages for Business Communication Services

• Message number: 500

• Message text: Document not sent to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SBCOMS500 - Document not sent to &1 ?

  The SAP error message SBCOMS500: Document not sent to &1 typically indicates that there was an issue with sending a document (such as an email, fax, or other communication) to the specified recipient. The &1 placeholder usually represents the recipient's address or identifier.
  Causes:
  
  Incorrect Recipient Address: The recipient's address may be incorrectly configured or invalid.
  Communication Method Issues: The method of communication (e.g., email, fax) may not be set up correctly in the system.
  Authorization Issues: The user or system may not have the necessary authorizations to send documents.
  System Configuration: There may be issues with the configuration of the communication method in SAP.
  Network Issues: There could be network connectivity problems preventing the document from being sent.
  Document Format Issues: The document may not be in a format that can be sent through the chosen communication method.
  
  Solutions:
  
  Check Recipient Address: Verify that the recipient's address is correct and properly formatted.
  Review Communication Method: Ensure that the communication method (e.g., email settings) is correctly configured in SAP. This includes checking SMTP settings for emails or fax configurations.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send documents. This may involve checking user roles and permissions.
  Review Configuration Settings: Check the configuration settings for the communication method in transaction codes like SCOT (for email) or SOST (for sent items).
  Test Network Connectivity: Ensure that there are no network issues that could be preventing the document from being sent.
  Check Document Format: Ensure that the document is in a compatible format for the communication method being used.
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Used for configuring and monitoring the SMTP settings for email.
  SOST: Used to monitor the status of sent messages.
  SICF: Used for configuring Internet Communication Framework services.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to document sending errors. You can search for relevant notes in the SAP Support Portal.
  
  
  Logs and Traces: Review logs and traces for more detailed error messages that can provide additional context for the failure.
  
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.