How To Fix SATCM702 - Error sending email (error type &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: SATCM - Check Result Management / Transaction CheckMan

• Message number: 702

• Message text: Error sending email (error type &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SATCM702 - Error sending email (error type &1) ?

  The SAP error message SATCM702, which indicates "Error sending email (error type &1)," typically arises when there is an issue with the email configuration or the email sending process in the SAP system. The error type (&1) provides additional context about the specific nature of the error.
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server address, port number, or authentication details.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  Authorization Issues: The user or service account used to send emails may not have the necessary permissions to send emails.
  Email Format Issues: The email content or format may not comply with the requirements of the SMTP server.
  Server Issues: The SMTP server itself may be down or experiencing issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the SMTP server.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify the SMTP settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server.
  Ensure that there are no network issues or firewalls blocking the connection.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account used for sending emails has the necessary authorizations.
  Check the user roles and profiles to confirm that they have the required permissions.
  
  
  
  Check Email Format:
  
  Review the content of the email being sent to ensure it adheres to the required format.
  Ensure that the recipient email addresses are valid and correctly formatted.
  
  
  
  Check SMTP Server Status:
  
  Verify that the SMTP server is operational and not experiencing downtime.
  Contact your email service provider if necessary.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction code SLG1) for more detailed error messages related to email sending.
  Look for any specific error codes or messages that can provide further insight into the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to email configuration and troubleshooting for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Outbound Emails
  SLG1: Application Log
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending errors.
  Email Service Provider Documentation: Review the documentation provided by your email service provider for any specific requirements or settings needed for SMTP configuration.
  
  By following these steps, you should be able to diagnose and resolve the SATCM702 error in your SAP system.