How To Fix /SAPSLL/PLUGINR3870 - No logs available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/PLUGINR3 -

• Message number: 870

• Message text: No logs available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/PLUGINR3870 - No logs available ?

  The SAP error message /SAPSLL/PLUGINR3870 No logs available typically occurs in the context of SAP Global Trade Services (GTS) or SAP Supply Chain Management (SCM) when there is an issue related to the logging of processes, particularly in the context of the SAP GTS plug-in for logistics.
  Cause:
  
  
  No Logs Generated: The error indicates that there are no logs available for the requested operation. This could be due to:
  
  The process did not execute successfully, and therefore no logs were created.
  The logging mechanism is not properly configured or has been disabled.
  The logs may have been deleted or purged due to retention policies.
  
  
  
  Configuration Issues: There may be issues with the configuration of the logging settings in the SAP system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the logs.
  
  
  System Errors: There could be underlying system errors or issues with the database that prevent logs from being generated or accessed.
  
  
  Solution:
  
  
  Check Configuration: Verify the configuration settings for logging in the SAP GTS or SCM system. Ensure that logging is enabled and properly configured.
  
  
  Review User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the logs. This may involve checking roles and permissions in the user profile.
  
  
  Check for System Errors: Look into system logs (transaction SM21) or application logs (transaction SLG1) to identify any underlying issues that may be affecting log generation.
  
  
  Re-run the Process: If the process that was supposed to generate logs can be re-executed, try running it again to see if logs are created this time.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance. Provide them with details about the error, including any relevant transaction codes and system information.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and SM21 (System Log) for troubleshooting.
  SAP GTS Documentation: Review the official SAP documentation for GTS or SCM for more information on logging and error handling.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the /SAPSLL/PLUGINR3870 No logs available error in your SAP environment.