How To Fix SAML2073 - Authentication failed: User locked for failed logon attempts

SAP Error Message - Details

• Message type: E = Error

• Message class: SAML2 - SAML2 Nachrichten

• Message number: 073

• Message text: Authentication failed: User locked for failed logon attempts

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAML2073 - Authentication failed: User locked for failed logon attempts ?

  The SAP error message SAML2073 indicates that a user account has been locked due to multiple failed login attempts. This is a security feature designed to prevent unauthorized access to the system.
  Cause:
  
  Failed Login Attempts: The user has entered incorrect credentials (username/password) multiple times, exceeding the allowed number of failed attempts.
  Account Lock Policy: The system is configured with a policy that locks user accounts after a certain number of failed login attempts to enhance security.
  User Lock Status: The user account is explicitly locked by an administrator or due to the failed login attempts.
  
  Solution:
  To resolve the SAML2073 error, you can follow these steps:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the username of the locked account and click on the "Display" button.
  In the "Logon Data" tab, check the "User is locked" checkbox and unlock the account by unchecking it.
  Save the changes.
  
  
  
  Reset Password (if necessary):
  
  If the user has forgotten their password, the administrator can reset it in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Check the system's security settings to understand the lockout policy (e.g., the number of allowed failed attempts before locking the account).
  Adjust the policy if necessary, but ensure that security is not compromised.
  
  
  
  User Education:
  
  Inform the user about the correct login credentials and encourage them to use the "Forgot Password" feature if available.
  Advise users to be cautious when entering their credentials to avoid account lockouts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk unlocking)
  
  
  
  System Parameters:
  
  The parameters related to user lockout can be found in the profile parameters (e.g., login/failure_login_delay, login/failure_user_lock, etc.).
  
  
  
  Audit Logs:
  
  Check the system logs (transaction SM21) for any suspicious activity or repeated failed login attempts that may indicate a security issue.
  
  
  
  User Management Best Practices:
  
  Implement strong password policies.
  Regularly review user access and permissions.
  Educate users on security best practices.
  
  
  
  By following these steps, you should be able to resolve the SAML2073 error and prevent future occurrences.