How To Fix RU464 - & confirmations are processed by other users

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 464

• Message text: & confirmations are processed by other users

What causes this issue?

When posting the failed actual cost determinations for confirmations
with transaction COFC not all selected items are processed. &V1& of the
items selected are being processed by other users.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU464 - & confirmations are processed by other users ?

  The SAP error message RU464 typically indicates that a confirmation for a production order or a process order is being processed by another user. This can occur in scenarios where multiple users are trying to confirm the same order simultaneously, leading to a conflict.
  Cause:
  
  Concurrent Access: Multiple users are trying to confirm the same production order or process order at the same time.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When one user is processing a confirmation, the order is locked for other users.
  Session Timeout: If a user has an open session that is not properly closed, it may still hold a lock on the order.
  Background Jobs: Sometimes, background jobs or batch processes may also hold locks on the order.
  
  Solution:
  
  Wait and Retry: If you encounter this error, wait for a few moments and then try to confirm the order again. The lock may be released once the other user completes their confirmation.
  Check Active Sessions: Use transaction code SM12 to check for active locks. You can see which user is holding the lock on the order. If necessary, you can ask that user to complete their confirmation or log out.
  Use Transaction Code CO15: If you are trying to confirm a production order, you can use transaction code CO15 to confirm the order. Ensure that no other user is currently processing it.
  Communicate with Team: If multiple users are working on the same orders, establish a communication protocol to avoid simultaneous confirmations.
  Review Background Jobs: Check if any background jobs are running that might be locking the order. You can use transaction code SM37 to monitor background jobs.
  Session Management: Ensure that users properly log out of sessions when they are done to avoid unnecessary locks.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO15 (Order Confirmation), SM12 (Display and Delete Locks), and SM37 (Job Monitoring).
  User Training: Provide training to users on how to manage confirmations and the importance of avoiding concurrent processing on the same orders.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as there may be known issues or fixes provided by SAP.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical support team for further investigation.