How To Fix RU383 - Order &1: &2 &3 is unknown. See documentation

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 383

• Message text: Order &1: &2 &3 is unknown. See documentation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU383 - Order &1: &2 &3 is unknown. See documentation ?

  The SAP error message RU383 typically indicates that there is an issue with a specific order in the system. The message format suggests that it is related to an order number (represented by &1) and possibly some additional details (represented by &2 and &3) that are not recognized by the system.
  Cause:
  
  Order Not Found: The most common cause of this error is that the order number you are trying to access does not exist in the system. This could be due to a typo, the order being deleted, or it never being created.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view or access the order.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data that prevent the order from being recognized.
  Incorrect Configuration: The system configuration may not be set up correctly to recognize the order type or status.
  
  Solution:
  
  Verify Order Number: Double-check the order number you are entering to ensure it is correct. Look for any typos or formatting issues.
  Check Order Status: If you have access, check if the order exists in the system using transaction codes like CO03 (Display Production Order) or similar, depending on the order type.
  Authorization Check: Ensure that you have the necessary permissions to access the order. If not, contact your system administrator to grant the required access.
  Consult Documentation: The error message suggests consulting documentation. Look for specific SAP notes or documentation related to the error code RU383 for more detailed troubleshooting steps.
  Database Consistency Check: If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to investigate any underlying database issues.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you investigate the issue further, such as CO03, CO02, or others depending on the context of the order.
  SAP Notes: Search for SAP Notes related to RU383 in the SAP Support Portal for any known issues or patches that may address the problem.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the RU383 error and take appropriate action to resolve it.