How To Fix RU370 - Confirmation &1 Counter &2 does not exist or has been cancelled.

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 370

• Message text: Confirmation &1 Counter &2 does not exist or has been cancelled.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RU370 - Confirmation &1 Counter &2 does not exist or has been cancelled. ?

  The SAP error message RU370, which states "Confirmation &1 Counter &2 does not exist or has been cancelled," typically occurs in the context of production order confirmations or goods movements. This error indicates that the system is unable to find a confirmation record for the specified counter, which may be due to several reasons.
  Causes:
  
  Non-Existent Confirmation: The confirmation number or counter you are trying to reference does not exist in the system.
  Cancelled Confirmation: The confirmation has been cancelled, and therefore, it cannot be processed further.
  Incorrect Input: There may be a typographical error in the confirmation number or counter being entered.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data integrity that prevent the system from recognizing the confirmation.
  Authorization Issues: The user may not have the necessary permissions to view or process the confirmation.
  
  Solutions:
  
  Verify Confirmation Number: Double-check the confirmation number and counter you are using to ensure they are correct.
  Check Confirmation Status: Use transaction codes like CO03 (Display Production Order) or CO15 (Enter Production Order Confirmation) to check if the confirmation exists and its status.
  Review Cancellation: If the confirmation was cancelled, you may need to create a new confirmation or reprocess the relevant transactions.
  Consult Logs: Check system logs or error logs for additional details that may provide insight into why the confirmation is not found.
  Data Consistency Check: If you suspect data integrity issues, you may need to run consistency checks or consult with your SAP Basis team to resolve any underlying database issues.
  User Authorization: Ensure that the user has the necessary authorizations to access and process confirmations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO03 (Display Production Order), CO15 (Enter Production Order Confirmation), and CO11N (Single Screen Entry of Confirmations).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation or help files related to production order confirmations for additional context and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.