How To Fix RU264 - Internal error when sorting

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 264

• Message text: Internal error when sorting

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU264 - Internal error when sorting ?

  The SAP error message RU264, which states "Internal error when sorting," typically indicates that there is an issue with the sorting process in the SAP system. This error can occur in various contexts, such as during report generation, data processing, or when using certain transactions.
  Causes:
  
  Data Corruption: There may be corrupted data in the database that is causing the sorting process to fail.
  Memory Issues: Insufficient memory or resources allocated to the SAP system can lead to internal errors during sorting operations.
  Incorrect Configuration: Misconfigurations in the system settings or parameters related to sorting can trigger this error.
  Software Bugs: There may be bugs in the SAP software version you are using that affect sorting functionality.
  Large Data Sets: Attempting to sort very large data sets can sometimes lead to performance issues or internal errors.
  
  Solutions:
  
  Check for Data Integrity: Run consistency checks on the database to identify and correct any corrupted data.
  Increase Memory Allocation: If memory issues are suspected, consider increasing the memory allocation for the SAP system or optimizing the system's performance settings.
  Review Configuration Settings: Check the configuration settings related to sorting and ensure they are set correctly.
  Update SAP Software: Ensure that you are using the latest version of SAP software, as updates often include bug fixes and performance improvements.
  Limit Data Volume: If possible, try to limit the volume of data being sorted at one time. This can be done by applying filters or breaking the data into smaller chunks.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide specific patches or guidance based on the version of SAP you are using.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address the RU264 error. These notes may provide specific fixes or workarounds.
  Transaction Codes: Familiarize yourself with transaction codes that may be relevant to the context in which the error occurs (e.g., SE38 for report execution).
  System Logs: Review system logs (transaction SM21) for additional error messages or warnings that may provide more context about the issue.
  Performance Monitoring: Use transaction ST03N to monitor system performance and identify any bottlenecks that may be contributing to the error.
  
  By following these steps, you should be able to diagnose and resolve the RU264 error in your SAP system.